Terms and Conditions
These Terms and Conditions govern your use of our website and services. By booking a course or using our website, you agree to comply with and be bound by the following terms.
1. ABOUT US
1.1 Company Information
Assured SIA Training Solutions Ltd (“the Company”, “we”, “us”, “our”) provides security industry training, first aid training, employability training, education and vocational qualifications, and associated services.
Training Centre Address:
Assured SIA Training Solutions Ltd
Unit 100
Wenta Business Centre
Colne Way
Watford
Hertfordshire
WD24 7ND
Telephone: 01923 372397
Mobile: 07300 389609
Email: info@assuredsiatraining.co.uk
1.2 Acceptance of Terms
By booking a course, making payment, attending training, accessing our website, or using any services provided by Assured SIA Training Solutions Ltd, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not proceed with your booking.
1.3 Accuracy of Information
It is the responsibility of the learner to ensure all information provided during the booking process is accurate, complete, and up to date.
Assured SIA Training Solutions Ltd accepts no responsibility for delays, missed communications, or issues arising from inaccurate information supplied by the learner.
1.4 Eligibility
Learners are responsible for ensuring they meet all eligibility requirements, entry criteria, literacy requirements, language requirements, identification requirements, and any awarding body requirements before booking a course.
Failure to meet course requirements shall not constitute grounds for a refund.
1.5 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute, claim, or matter arising from these Terms and Conditions or any services provided by Assured SIA Training Solutions Ltd shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1. COURSE BOOKINGS
2.1 Booking Confirmation
A booking shall only be deemed confirmed once:
* Full payment has been received; and
* A booking confirmation has been issued by Assured SIA Training Solutions Ltd.
2.2 Availability
All courses are subject to availability.
Assured SIA Training Solutions Ltd reserves the right to amend, postpone, reschedule, relocate, or cancel courses where operational requirements make this necessary.
2.3 Learner Responsibility
It is the learner’s responsibility to:
* Select the correct course.
* Ensure they meet all prerequisites.
* Attend all required sessions.
* Provide accurate information.
* Bring all required documentation.
* Comply with centre rules and awarding body requirements.
1. COURSE FEES AND PAYMENT
3.1 Payment
All course fees must be paid in full prior to course commencement unless otherwise agreed in writing.
3.2 Pricing
Course prices may change at any time without notice.
Any changes will not affect bookings already confirmed and paid for.
3.3 Promotional Offers
Promotional prices, discounts, vouchers, and special offers may be withdrawn or amended without notice.
1. CANCELLATION, TRANSFER AND REFUND POLICY
4.1 Important Notice
Upon confirmation of a booking, Assured SIA Training Solutions Ltd immediately allocates resources, including:
* Trainer allocation.
* Venue allocation.
* Administration processing.
* Learner registration.
* Awarding body administration.
* Compliance checks.
* Certification preparation.
* Course materials.
* Operational resources.
Course fees therefore represent the reservation of a training place and associated operational costs, rather than attendance alone.
4.2 Refund Policy
Assured SIA Training Solutions Ltd operates a strict no-refund policy.
By booking a course and submitting payment, learners acknowledge and agree that course fees are paid to reserve a place on a specific training programme and contribute towards administration, learner registration, compliance requirements, trainer allocation, venue costs, awarding body registration fees, certification processing, and other operational expenses incurred by the Company.
As these costs are incurred upon confirmation of a booking, all course fees are generally non-refundable.
Refund requests will not normally be accepted where a learner:
* Changes their mind.
* No longer wishes to attend.
* Has work commitments.
* Has personal commitments.
* Books the incorrect course.
* Fails to meet course requirements.
* Fails to provide identification.
* Arrives late.
* Misses the course.
* Withdraws from training.
* Fails assessments.
* Experiences transport issues.
* Experiences financial hardship.
* Obtains alternative employment.
* Has a change in personal circumstances.
* Has a change in health circumstances.
* Has a change in family circumstances.
Any request submitted outside of the Company’s statutory legal obligations shall be considered solely at the discretion of the Directors of Assured SIA Training Solutions Ltd.
Submission of a refund request does not create any entitlement to a refund, transfer, credit, replacement course, compensation, or other remedy.
Where a refund is exceptionally approved, Assured SIA Training Solutions Ltd reserves the right to deduct administration fees, learner registration costs, certification fees, awarding body fees, merchant processing fees, venue costs, and any other costs already incurred.
Nothing within these Terms and Conditions affects statutory consumer rights, which cannot legally be excluded.
4.3 Sale, Promotional and Discounted Courses
All courses purchased under:
* Promotional offers;
* Discounted rates;
* Voucher schemes;
* Discount codes;
* Group booking discounts;
* Package deals;
* Seasonal promotions;
* Employer-funded discounts;
* Limited-time offers;
* Reduced-price arrangements; or
* Any advertised sale price;
are strictly non-refundable and non-transferable.
No refund, credit, exchange, transfer, replacement course, or cash alternative shall be provided.
4.4 Course Transfers and Amendments
Any request to:
* Change course dates;
* Transfer bookings;
* Amend learner details;
* Amend booking information;
* Change course type;
* Change training location; or
* Make any alteration to a confirmed booking;
must be submitted in writing.
Approval is entirely at the discretion of Assured SIA Training Solutions Ltd.
All approved amendments are subject to a non-refundable administration fee of £49.00 per amendment.
Where the replacement course carries a higher fee, the learner must also pay the difference in cost.
No amendment shall be processed until all applicable fees have been paid.
4.5 Failure to Attend
Failure to attend any scheduled course shall be deemed a non-attendance.
This includes:
* No-shows.
* Late arrivals.
* Failure to return after breaks.
* Leaving early.
* Missing assessments.
* Failure to attend practical sessions.
* Refusal of entry due to insufficient identification.
No refund, credit, transfer, compensation, or replacement course shall be provided.
4.6 Cancellation by Assured SIA Training Solutions Ltd
Where Assured SIA Training Solutions Ltd cancels a course, learners shall be offered either:
* An alternative course date, or
* A refund of fees paid.
The Company’s liability shall be limited to the course fees paid.
Assured SIA Training Solutions Ltd shall not be liable for accommodation costs, travel costs, loss of earnings, childcare costs, or any consequential losses.
1. ATTENDANCE REQUIREMENTS
Learners must attend all required training sessions and participate fully throughout the course.
Failure to meet attendance requirements may result in:
* Removal from training.
* Assessment disqualification.
* Certification being withheld.
* Course failure.
No refund shall be provided.
1. IDENTIFICATION REQUIREMENTS
Learners must provide valid original identification documents in accordance with the awarding body and regulatory requirements.
Failure to provide satisfactory identification may result in refusal of entry.
Where entry is refused due to identification issues:
* No refund shall be issued.
* Any transfer request shall be subject to the £49 administration fee.
* A new booking may be required.
1. LEARNER CONDUCT
Assured SIA Training Solutions Ltd reserves the right to remove any learner from training where behaviour is considered:
* Disruptive.
* Threatening.
* Aggressive.
* Abusive.
* Unsafe.
* Discriminatory.
* Fraudulent.
* Dishonest.
This includes suspected malpractice, plagiarism, collusion, impersonation, cheating, or breaches of awarding body regulations.
Where removal occurs:
* No refund shall be issued.
* No transfer shall be granted.
* Certification may be withheld.
* The matter may be reported to the awarding organisation or relevant authorities.
1. CERTIFICATION
Certificates are issued by the relevant awarding organisation upon successful completion of all course requirements.
Assured SIA Training Solutions Ltd cannot guarantee certification.
Certification remains subject to:
* Attendance.
* Assessment performance.
* Internal quality assurance.
* Awarding body verification.
* Regulatory requirements.
1. LIABILITY
To the fullest extent permitted by law, Assured SIA Training Solutions Ltd shall not be liable for:
* Loss of earnings.
* Loss of employment opportunities.
* Travel costs.
* Accommodation costs.
* Business losses.
* Indirect losses.
* Consequential losses.
* Personal expenses incurred by learners.
The Company’s total liability shall not exceed the amount paid for the course.
1. DATA PROTECTION
Assured SIA Training Solutions Ltd processes personal information in accordance with:
* UK GDPR.
* Data Protection Act 2018.
* Applicable data protection legislation.
Personal information will be processed in accordance with our Privacy Policy.
1. WEBSITE USE
All website content is provided for general information purposes only.
Assured SIA Training Solutions Ltd reserves the right to amend, remove, or update website content without notice.
1. FORCE MAJEURE
Assured SIA Training Solutions Ltd shall not be liable for delays, cancellations, interruptions, or failure to perform obligations arising from events beyond its reasonable control, including but not limited to:
* Severe weather.
* Natural disasters.
* Industrial disputes.
* Government restrictions.
* Public health emergencies.
* Terrorist incidents.
* Utility failures.
* Transport disruption.
1. CHANGES TO TERMS
Assured SIA Training Solutions Ltd reserves the right to amend these Terms and Conditions at any time.
The latest published version shall apply and be available upon request or via our website.
1. CONTACT DETAILS
Assured SIA Training Solutions Ltd
23-33 The Parade
2nd Floor
High Street
Watford
WD17 1LQ
Telephone: 01923 372397
Mobile: 07300 389609
Email: info@assuredsiatraining.co.uk
Website: www.assuredsiatraining.co.uk